Any issues must be reported via the website, from your personal account:

1.    Log in and go to "My Orders".
2. Select the order you need to report by clicking “View Order”.
3. Click “Return the order or report an issue”.
4. Select any item in your order.
5. Fill out the form to report your issue by selecting the option “I received something that I didn’t order”. You must indicate in “Notes” the item or items that you have received and had not ordered. The more details you provide, the quicker the process will be. 

We will send you an email within three working days with the outcome of your request. If you placed the order as a guest and, as a result, your order is not linked to any account, please create an account with the same email address you used to place your order and follow the steps explained above.

IMPORTANT: In order for us to collect your order, it must be disassembled and in its original packaging with its internal protective material.