If you want to process an incident of this type, you can do it directly from your personal account:
1. Log in and go to "My Orders".
2. Select the order you want to return by clicking on “View Order”.
3. Click on "Return the order or process an incident".
4. Select the item or items you want to return and specify the quantity.
5. Fill in the return or incident request, selecting "It does not meet my expectations". You can attach images, indicate the time of collection that suits you best (if applicable) and add notes. They will surely help us to speed up the process!
We will send you an email responding to your request withIn a maximum of 3 working days. If you placed the order as a guest and, therefore, your order is not linked to any account, create an account with the same e-mail address you used to place your order and follow the steps explained above.
IMPORTANT: In order for us to collect your order, it must be disassembled, in its original packaging and with its internal protections.