faq

How can we help you?

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To track your order, you must log in and then you can follow the status of your order in My Orders, within My Account.

Your order will be in one of the following statuses:

- Pending: we have correctly received your order but we have not received payment. This occurs when you have selected the transfer payment method. If we do not receive the money in 5 days, the order will be cancelled.

- Confirmed: we have correctly received your order and it is being prepared at our warehouse.

- Cancelled: your order has been cancelled. If not, contact us here.


- Delivered: your order has reached your home.


Both the courier and ourselves will send you an e-mail containing the order tracking number.