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Returns, incidences and refunds
Returns, incidences and refunds
How can I return my order?
I have already received my order. Can I make a change of colour, measurements or product?
A product has arrived damaged or faulty. What do I do?
The product has arrived but it does not meet my expectations. What do I do?
Are returns free?
When will I receive a refund for returning my order?
I have still not received a refund.
Which courier will collect my order?
How many days do I have to return my order?
Can I request the refund for my order to be transferred onto another card? Or receive the refund via another payment method?
The courier has still not contacted me to arrange the collection
