If you have not received your whole order, don't worry – it will arrive over the next few days. On some occasions and for logistical reasons, the courier company divides the order into different deliveries. If your missing items have not arrived within three business days of the delivery of the first part of your order, you must report this via your personal account on our website:
1. Log in and access "My Orders".
2. Select the order you need to report by clicking "View Order".
3. Click "Return order or report an issue".
4. Fill out the form to report your issue by selecting the option “Product missing from the order”. You must indicate the packages or products that you are missing in “Notes”. The more details you provide, the quicker the process will be.
We will send you an email within three working days with the outcome of your request. If you placed the order as a guest and, as a result, it is not linked to any account, please create an account with the same email address you used to place your order and follow the steps explained above.