faq

How can we help you?

Views:

To process any incident, you must always do it through the website, within your personal account:

1. Log in and access the "My Orders" section.
2. Select the order you want to return by clicking on “View Order”.
3. Click on “Return the order or process an incident”.
4. Select any item in your order.
5. Fill out the form to process your issue by selecting the option “I received something that I had not asked for”. You must indicate in “Notes” the piece or pieces that you have received and had not ordered. The more details you enter, the better they will help us to speed up the process.

We will send you an e-mail within a maximum period of 3 working days with the outcome of your request. If you placed the order as a guest and, therefore, your order is not linked to any account, create an account with the same e-mail address you used to place your order and follow the steps explained above.

IMPORTANT: In order for us to collect your order, it must be disassembled and in its original packaging with its internal protections.