faq

How can we help you?

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Log in and follow the status of your order in My Orders, within My Account.

Your order will be in one of the following statuses:Your order will be in one of the following statuses:

- Pending: we have correctly received your order but we have not received payment. This occurs when you have selected the transfer payment method. If we do not receive the money in 5 days, the order will be cancelled.
- Confirmed: we have correctly received your order and it is being prepared at our warehouse.
- Cancelled: your order has been cancelled. If not, contact us here.
- Delivered: your order has reached your home.

Both the courier and ourselves will send you an e-mail containing the order tracking number.