faq

How can we help you?

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We can only cancel your order if it still hasn't been sent. In that case, contact us here.

If it has already been sent and you want to cancel it, you must wait until you receive it and then process the return through the website, within your account. If you placed the order as a guest and, therefore, your order is not linked to any account, create an account with the same e-mail address you used to place your order and follow the steps explained above.

For amendments or changes to your order, contact us here.